Refund & Cancellation Policy — NTP CareerPilot AI

1. One-time Package

The One-time package is non-refundable in all cases, except where a System Error attributable to NTP CareerPilot AI prevents the User from using the Service or receiving the applicable result.

If, after investigation, the Company confirms that the issue was caused by a genuine NTP CareerPilot AI System Error, the User may choose either restoration of the affected Credit or a 100% monetary refund with no processing fee deducted. Where the User chooses a monetary refund, the Company will initiate the refund within 24 hours.

2. Monthly to Annual Packages — General Refund Requests

Package purchased but never used

If the User has purchased a package but has not used any Credits, the User may request a refund subject to a 15% processing fee. The remaining amount will be refunded.

The refund request must be made within 7 business days from the applicable purchase/activation date.

Package already used — no more than half of included Credits

If the User has already used the Service but has used no more than half of the included Credits, the refundable amount will be calculated from the remaining eligible value, subject to:

• USD 4.30 per successfully used Credit; and
• a 15% processing fee.

The remaining refundable balance after the applicable deductions will be refunded, and the Company will initiate the refund within no more than 15 business days.

More than half of included Credits used

If the User has used more than half of the included Credits, the package is non-refundable, except where a verified System Error qualifies for Credit restoration or another remedy expressly provided under this Policy.

3. Verified System Error — Paid Packages

If a User of a paid package experiences a suspected System Error, the User must report the issue only by email to contact@ntpcareerpilotai.com and provide sufficient information for the Company to investigate the issue.

If, after investigation, the Company confirms that the issue was caused by a genuine System Error attributable to NTP CareerPilot AI, the User may choose either:

• restoration of the affected Credit; or
• a monetary refund, where eligible under the applicable package terms in this Policy.

A failed processing caused by a verified qualifying System Error will not be treated as a successfully used Credit for the purpose of calculating a monetary refund.

System Error on the first Credit — Monthly to Annual Packages

If the verified System Error occurs during the first Credit of a Monthly, 3 Months, 6 Months, or Annual package and the User chooses a monetary refund:

• the failed processing will not be counted as a successfully used Credit;
• the USD 4.30 Credit charge will not be deducted;
• only the 15% processing fee will be deducted; and
• the entire remaining amount after deduction of the processing fee will be refunded.

The Company will initiate the approved monetary refund within no more than 15 business days.

4. Early Access and Free Trial — System Error Credit Restoration

Early Access and Free Trial Credits are provided without charge and cannot be exchanged for cash or refunded as money.

If an Early Access or Free Trial User experiences a suspected System Error, the User must report the issue only by email to contact@ntpcareerpilotai.com within 24 hours after discovering the error.

If, after investigation, the Company confirms that the issue was caused by a genuine System Error attributable to NTP CareerPilot AI, the Company will restore the affected Credit within 24 hours.

Reports submitted after the 24-hour reporting period are not eligible for Credit restoration.

5. Non-refundable Cases

Except for verified System Errors qualifying under this Policy, refunds will not be provided where:

• the User changes their mind after the Service has successfully processed the applicable Credit;
• the User is dissatisfied with AI-generated content, analysis, or recommendations while the Service has operated normally;
• the generated resume or other Output does not result in an interview, employment, job offer, ATS/recruiter selection, or other desired employment outcome; or
• the User misses a personal job application deadline for reasons not caused by a verified qualifying NTP CareerPilot AI System Error.

6. How to Request Credit Restoration or a Refund

All requests relating to a suspected System Error, Credit restoration, or monetary refund must be submitted only by email to contact@ntpcareerpilotai.com.

The User must provide sufficient information for the Company to identify and investigate the transaction and issue. The Company may request information such as:

• the email address associated with the NTP CareerPilot AI account;
• payment or transaction information, where applicable; and
• screenshots or other evidence showing the reported System Error, where applicable.

Eligibility for Credit restoration or a monetary refund will be determined after the Company verifies the applicable circumstances against this Policy.

7. Refund Method and Bank Processing Time

Approved monetary refunds will be returned through the applicable original payment method where supported by the payment provider.

The time stated in this Policy refers to the period within which NTP CareerPilot AI will initiate or process the approved refund. After the refund has been submitted to the payment provider, the time required for the funds to appear in the User’s account may depend on the payment provider, card issuer, or financial institution and is outside the Company’s direct control.

8. Package Expiry and Renewal

NTP CareerPilot AI packages do not automatically renew.

Each package remains available only for its stated validity period. At the end of that period, the package expires and no automatic renewal charge will be made.

Unused included Credits and unused Add-on Credits expire with the applicable package according to the package terms. Purchasing a new package requires a new payment by the User.